While seamless retail store execution depends on store planning and the ability to offer great products and shopping experiences, optimum labor-hour utilization is arguably the most critical element for driving consistent execution, sales uplift, and customer satisfaction.
As, labor in retail stores shifts to a shared model between retailers, brands, and third-party service providers, challenges become apparent.
How well these players adapt their respective store labor strategies while addressing megatrends across the retail landscape will determine future success.