--- title: "Meet Movista: Introducing Daina - Customer Care" description: Taking your service to the next level to deliver surprise and delight to your customers is necessary to differentiate your business from the competition. It's our approach to customer service and caring people, like our Customer Care Call Center Manager, Daina, who help set Movista apart every day. image: https://explore.movista.com/hubfs/DSC00522.jpg --- [![Movista Retail Execution Platform Logo](https://explore.movista.com/hubfs/MOVISTA.png)](https://www.movista.com/) - [Product](https://www.movista.com/solution/) - [Solution Overview](https://www.movista.com/solution/) - [Store Tasking and Merchandising](https://www.movista.com/solution/store-tasking-and-merchandising/) - [Scheduling and Workforce Enablement](https://www.movista.com/solution/scheduling-and-workforce-enablement/) - [Item Management and Ordering](https://www.movista.com/solution/item-management-and-ordering/) - [Communications](https://www.movista.com/solution/communications/) - [Optimizations and AI](https://www.movista.com/solution/optimizations-and-ai/) - [Analytics](https://www.movista.com/solution/analytics/) - [Vendor Collaboration](https://www.movista.com/solution/vendor-collaboration/) - [Product Packages](https://www.movista.com/solution/product-packages/) - [By Industry](https://www.movista.com/solution/) - [Retailers](https://www.movista.com/platform/retailers/) - [Consumer Goods](https://www.movista.com/platform/consumer-goods/) - [Service Providers](https://www.movista.com/platform/service-providers/) - [Distributors](https://www.movista.com/platform/distributors/) - [Company](https://www.movista.com/about-us/) - [About Us](https://www.movista.com/about-us/) - [Newsroom](https://www.movista.com/media/) - [Events](https://www.movista.com/events/) - [Partnerships](https://www.movista.com/partners/) - [Integrations](https://www.movista.com/integrations/) - [Careers](https://www.movista.com/careers/) - [Support](https://www.movista.com/support/) - [Resources](https://explore.movista.com/resources/all) - [Content Library](https://explore.movista.com/resources) - [Customer Stories](https://explore.movista.com/resources/tag/customer-stories) - [Articles](https://explore.movista.com/blog) - [Videos](https://explore.movista.com/videos) - Insights - [Shelf Help](https://explore.movista.com/shelf-help) - [Retail Execution Guide](https://explore.movista.com/the-ultimate-guide-to-retail-execution-software) - [Retail Execution Dictionary](https://www.movista.com/retail-execution-dictionary/) - [Retail Merchandising Guide](https://www.movista.com/the-ultimate-guide-to-retail-merchandising/) - [Savings Estimator](https://explore.movista.com/movista-savings-estimator) - [Demo](https://www.movista.com/demo/) Movista News + Culture # Meet Movista: Introducing Daina - Customer Care ![Retail Execution blog dots divider](https://explore.movista.com/hubfs/raw_assets/public/2022_atlas-theme%20copy%20movista_NEW/images/blog_dots.png) ### The Difference Between Good and Great What makes a good product GREAT in the minds customers often has less to do with the product itself, and more to do with the experience they have when they need your support.      ### A Heart for Service Studies have shown that, to get the right experience, consumers report they are willing to pay more for great customer service. Not only does it help companies build relationships and trust, but [good experiences are worth a mint](https://daymondjohnssuccessformula.com/launch-pad/customer-service-is-more-important/) in word of mouth, brand loyalty and awareness.   "The most rewarding part of my job is training new people and sharing my knowledge to empower those folks," says Daina Sargent, our Customer Care Call Center Manager. "I also love when there is an opportunity to dig into a challenge and work on finding the resolution for our callers." It's her drive to help - and to genuinely care about our customers' success - that makes Daina a great example of our company culture, with a heart for service. "It's so important to have a caring heart... to realize that these people are out there working in heat, cold, rain and all kinds of inclement weather, as well as other stressful situations - and we just need to be there for them," she said. "One of my favorite quotes is that the most unhappy caller is your greatest source of learning." > When we asked what her perfect day would look like, she told us, "In Winnie the Pooh, there's a moment where Pooh asks Piglet, “What day is it?” and Piglet answers, “It’s today." Pooh says, “My favorite day!” That's me. I'm like Winnie the Pooh... Every day is my favorite day. I just enjoy speaking to everyone." **Related:** [Top 5 considerations for selecting a workforce management solution](https://explore.movista.com/blog/5-things-to-consider-when-evaluating-workforce-management-solutions) ### The WOW Moments These days, taking your service to the next level to [deliver surprise and delight](https://www.proedgeskills.com/creative-customer-service/) to your customers is necessary to differentiate your business from the competition.    "We always do our best to assist over the phone, however there are times when an escalation has to be done and we have to think outside the box," said Sargent. "Recently, I tested out using FaceTime to assist some of our callers. It was amazing - and I made some new friends! We talk to users at every level, from the very tech savvy to users who are just learning how to use a smart device."  At Movista, we’re maniacal about customer service and pride ourselves on going above and beyond to help our clients succeed… and it’s caring people, like Daina, who help set Movista apart every day. Hear more from Daina in our [latest video spotlight](https://youtu.be/ZiZy43OhMrE).  ## featured content [![photo ai retail execution](https://explore.movista.com/hubfs/blog%20-%20photo%20ai%20store%20performance.jpg)](https://explore.movista.com/blog/image-recognition-for-retail-execution-how-photo-ai-is-transforming-store-performance) ### [Image Recognition for Retail Execution: How Photo AI Is Transforming Store Performance](https://explore.movista.com/blog/image-recognition-for-retail-execution-how-photo-ai-is-transforming-store-performance) [![OSA on-shelf availability](https://explore.movista.com/hubfs/OSA%20on-shelf%20availability-1.png)](https://explore.movista.com/blog/the-importance-of-on-shelf-availability-in-retail-in-2026) ### [The Importance of On-Shelf Availability in Retail: Why Keeping Items Stocked is Critical for Competitiveness in 2026](https://explore.movista.com/blog/the-importance-of-on-shelf-availability-in-retail-in-2026) [![collaborative field store teams drive retail revenue](https://explore.movista.com/hubfs/Content/Blogs/2025/collaborative%20store%20and%20field%20temas-100.jpg)](https://explore.movista.com/blog/how-collaborative-field-and-store-teams-drive-retail-revenue) ### [How Collaborative Field and Store Teams Drive Retail Revenue](https://explore.movista.com/blog/how-collaborative-field-and-store-teams-drive-retail-revenue) [![maximize cross merchandising](https://explore.movista.com/hubfs/Content/Blogs/2025/maximize%20sales%20with%20cross%20merchandising-100.jpg)](https://explore.movista.com/blog/maximize-sales-with-cross-merchandising-excellence) ### [Maximize Sales with Cross-Merchandising Excellence](https://explore.movista.com/blog/maximize-sales-with-cross-merchandising-excellence) [![continuous replenishment](https://explore.movista.com/hubfs/Content/Blogs/2025/continuous%20replenishment-100.jpg)](https://explore.movista.com/blog/continuous-replenishment-the-key-to-seamless-retail-stock-management) ### [Continuous Replenishment: The Key to Seamless Retail Stock Management](https://explore.movista.com/blog/continuous-replenishment-the-key-to-seamless-retail-stock-management) [![streamline store operations for the holiday rush](https://explore.movista.com/hubfs/ecommerce.jpeg)](https://explore.movista.com/blog/how-much-shopping-is-ecommerce-insights-on-retail-trends-in-2025) ### [How Much Shopping is Ecommerce? Insights on Retail Trends in 2025](https://explore.movista.com/blog/how-much-shopping-is-ecommerce-insights-on-retail-trends-in-2025) [![transform sales operations](https://explore.movista.com/hubfs/manage%20sales%20territories-100.jpg)](https://explore.movista.com/blog/transform-sales-operations-how-to-manage-sales-territories-effectively) ### [Transform Sales Operations: How to Manage Sales Territories Effectively](https://explore.movista.com/blog/transform-sales-operations-how-to-manage-sales-territories-effectively) [![How Understanding Consumer Buying Behavior Strengthens Vendor Collaboration](https://explore.movista.com/hubfs/understanding%20consumer%20buying%20behavior%20strengthens%20vendor%20collaboration-100.jpg)](https://explore.movista.com/blog/how-understanding-consumer-buying-behavior-strengthens-vendor-collaboration) ### [How Understanding Consumer Buying Behavior Strengthens Vendor Collaboration](https://explore.movista.com/blog/how-understanding-consumer-buying-behavior-strengthens-vendor-collaboration) [![employee productivity in retail](https://explore.movista.com/hubfs/employee%20productivity-100.jpg)](https://explore.movista.com/blog/5-strategies-to-improve-employee-productivity-in-retail) ### [5 Strategies to Improve Employee Productivity in Retail](https://explore.movista.com/blog/5-strategies-to-improve-employee-productivity-in-retail) [![vulnerability of supply chains](https://explore.movista.com/hubfs/supply%20chain.jpeg)](https://explore.movista.com/blog/the-vulnerability-of-global-supply-chains-lessons-learned-and-the-case-for-localization) ### [The Vulnerability of Global Supply Chains: Lessons Learned and the Case for Localization](https://explore.movista.com/blog/the-vulnerability-of-global-supply-chains-lessons-learned-and-the-case-for-localization) ## featured content ![OSA on-shelf availability](https://explore.movista.com/hubfs/OSA%20on-shelf%20availability-1.png) ## [The Importance of On-Shelf Availability in Retail: Why Keeping Items Stocked is Critical for Competitiveness in 2026](https://explore.movista.com/blog/the-importance-of-on-shelf-availability-in-retail-in-2026) Learn why on-shelf availability is critical in today's retail store environment [Read More](https://explore.movista.com/blog/the-importance-of-on-shelf-availability-in-retail-in-2026) Want to learn more? 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