workforce-automation

Change Management: How to Move An Idea from Vision to Reality

Now that we’ve identified the issues blocking our progress to achieving Retail Execution perfection, we need to plan a way to implement changes that will move our vision forward. Getting...

So, You're Ready to Improve Retail Execution. Now What?

 

What are the foundations of great Retail Execution?

 

What does best-in-class retail execution look like?

For the various stakeholders throughout the process, best-in-class retail execution will look different along the way, depending on where they’re situated in the customer’s journey. There are many...

How Retail Execution Shapes Customer Experience

A long time before that beautifully packaged widget finds its way to a shelf in your nearest MegaGiantMart, some very smart people worked hard to coordinate a plan for how it should look, how many...

5 Easy Ways to Master Retail Execution

Whether you're a retailer, manufacturer - or a labor provider serving these industries - perfecting the in-store experience is hard. When you're managing teams who are responsible for executing...

Enablement: Just another buzzword?

We all love to hate ’em. We roll our eyes when we hear ‘em.  Buzzwords.  Opportunity. Boots on the ground. Deep Dive. Paradigm shift. Level up. Circle back. Ugh…

The Greener Grass Myth - and Other Things I've Learned Working in Retail

I've spent my entire career working in retail. I’ve worked in stores – on the frontline assisting customers and receiving direction from corporate.  I’ve worked at a corporate office – assisting...

Managing Remote Teams: Why clone yourself? Delegation is cheaper.

Science is getting ever farther along the path to cloning, but we are still a long way from being able to create a second version of ourselves to help us be all, do all, and keep up with the...

Mobile Shopping Apps & The Changing Customer Experience

During the holiday shopping season last year, mobile shopping app downloads skyrocketed. First-time users for the top 10 mobile shopping apps in the U.S. grew more than 16% on Black Friday...

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