---
title: 2022 Leadership Workforce Outlook
description: In 2022, Movista commissioned EnsembleIQ to conduct a survey of leading retailers to discover their emerging post-COVID concerns in relation to the role of the retail store in an omnichannel world.
image: https://explore.movista.com/hubfs/2022%20leadership%20workforce%20outlook%20whitepaper%20thumbnail.png
---

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Whitepapers

# 2022 Leadership Workforce Outlook

---

![2022 leadership workforce outlook whitepaper thumbnail](https://explore.movista.com/hs-fs/hubfs/2022%20leadership%20workforce%20outlook%20whitepaper%20thumbnail.png?width=250&height=194&name=2022%20leadership%20workforce%20outlook%20whitepaper%20thumbnail.png "2022 leadership workforce outlook whitepaper thumbnail")

The events of the past few years have clarified the value of loyalty with both customers and employees. In the past few years, customers have demonstrated a preference for trusted stores and brands. The feedback from participants in our survey reflected how these trends are affecting retailers. We asked retailers to rank eight common concerns in retail from high to low. Ranking in the top quartile, customer experience and employee recruitment were the two most selected pain points. A closely-related pain point—improving out-of-stocks in store—was ranked the most pressing pain point by 29 percent of the retailers.

 

 

 

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