Customer experience (CX) has gained a lot of attention lately, especially as a use case for AI, but many retail teams are missing the bigger picture.
Employee enablement is critical for quality customer experience, but it’s not easy. Here’s how to engage and empower your retail workforce.
Instead of just cancelling graduation ceremonies for the class of 2020, many schools found creative ways to celebrate their outgoing seniors.
Is enablement just another one of those cringe-worthy corporate buzzwords? We take a look at its meaning, and its relevance in the work world right...
Leveraging technology in retail store operations is critical for those wanting to thrive in the constantly fast and changing industry.
In modern retail, a digital badge allows store managers to know exactly who's in their store and what those people are doing.
A trending online search asking can introverts work in retail may be too common for hopeful, but quiet, candidates. The trait's benefits may surprise...
Retail customer care is about ... you guessed it, caring about your customers' success & helping them win. Here's how to approach that convention.
Workforce management solutions have become so popular in the industry for one main reason - they work! Here's 5 things to consider on your search.
The normality of AI in retail may not be as far off as we think. Workers will have to face new challenges and develop new skillsets to keep up.
Mobile technology will be the key to managing the retail workforce of the future
Here’s three sources showing who is achieving retail excellence, even as some brick and mortar retailers are shuttering their doors.